Please use the RMA form below to ensure a rapid and smooth processing of any returns. You can fill out the form on screen using Adobe Reader, print off a copy and then fax it (+49 (0) 4103 1800-220) or even send it directly to us by e-mail. You will then receive an RMA number from us which you will need to add to the information given on the form to be enclosed with the returns.
The issuing of an RMA number does not constitute recognition of the validity of any complaint but is solely for processing purposes.
Goods sent on a freight collect basis or returned without an RMA number will not be accepted. The costs incurred through damage in transportation due to inadequate packaging or lack of ESD protection will be borne by the sender.
Adobe Reader can be downloaded free of charge at:
http://www.adobe.com/de/products/acrobat/readstep2.html
