Service "R" us. As versatile as our product range, is our service on your way to success. Accurate and solution-oriented, fast and knowledgeable. What can we do for you?

RMA/Returns

Please use the RMA form below to ensure a rapid and smooth processing of any returns. You can fill out the form on screen using Adobe Reader, print off a copy and then fax it (+49 4103 1800-220) or even send it directly to us by e-mail. You will then receive an RMA number from us which you will need to add to the information given on the form to be enclosed with the returns.

The issuing of an RMA number does not constitute recognition of the validity of any complaint but is solely for processing purposes. Goods sent on a freight collect basis or returned without an RMA number will not be accepted. The costs incurred through damage in transportation due to inadequate packaging or lack of ESD protection will be borne by the sender.

RMA / Returns form

Need a sample?

We support you in implementing your projects. Our friendly and professionell team of experts is happy to advise you, help you with technical questions and will send you product samples on request.

Sample order

Sample orders

leadfree / RoHS

The RoHS (Restriction of certain Hazardous Substances) directive of the EU aims to reduce health and environmental sensitive substances in electronic equipment. With some exceptions (medical devices, monitoring and control instruments), only RoHS-compliant products are placed on the EU market that comply with the directive 2002/95/EC from 01 July 2006. The RoHS directive defines among other things the allowable content of lead. The product is classified as lead-free, if the lead content does not exceed 0.1 percent by weight of the total mass.

The RoHS/lead-free status of devices is stated by the WDI AG.

What is REACH?

"Regulation (EC) No 1907/2006 of the European Parliament and of the Council on the Registration, Evaluation, Authorization and Restriction of Chemicals" - REACH - came into force in the European Union on 1st June 2007.

The aim of REACH is to ensure that approximately 30,000 of the most frequently used chemical substances and all new substances are registered, with appropriate safety data made available. The Regulation covers substances in quantities of at least 1 tonne per year and supplier, as well as all new chemicals. In certain cases, potential users of substances of very high concern ("SVHCs") are also required to apply for authorisation to use them.

REACH replaces a series of EU legal texts on chemicals. It also supplements other legal regulations on the protection of the environment and on safety. It does, however, leave many sector-specific regulations (e.g. on detergents, dyes, etc.) unaffected. There are also extensive exemptions from parts of the Regulation. Chemical substances in foodstuffs and drugs, for example, are covered by other EU regulations. There is also no requirement to register natural substances under REACH, provided they are not hazardous and have not been chemically modified. The REACH Regulation automatically comes into force in all 27 EU Member States and requires no ratification from individual national parliaments.

Our assessment

After detailed examination of our product portfolio, we have established that WDI AG is unaffected by the REACH Regulation.

Registration, for instance, is only required for products that release banned substances when used properly during their life-cycle (not including waste disposal) and exceed the quantities stipulated in REACH. We assume, therefore, that there is no duty to register incumbent upon us. We do not intend to register or pre-register substances since we do not put into circulation any components containing hazardous substances in accordance with the REACH Regulation that have to be released. We will obviously meet our duty to communicate information in accordance with Article 33 based on the candidate list of substances of very high concern as and when necessary.

As a distributor without our own development and production operations, we are reliant on the corresponding declarations issued by the individual manufacturers who supply us. As soon as we have these declarations, we will provide our customers with the relevant information at once.

We are currently unable to respond to any specific customers questionnaires. Furthermore, given the complexity of this subject and the multitude of products and manufacturers, we are also unable to give any blanket, universally valid statements in our own name. We apologise for any inconvenience that this may cause.

Please rest assured, however, that we will be implementing our legal obligations as required and will give our customers the best possible support.

Statement WDI AG (65.1 KiB)

Implementation of the Battery Law (BattG)

The guideline in 2006 / 66 / of the EC "about batteries and rechargeable batteries as well as old batteries and old rechargeable batteries" was implemented in Germany in the Batteriengesetz (BattG).

The BattG limits the application of cadmium in future and the changed regulations concerning the marking of batteries and rechargeable batteries are valid. In future, for example, uniform specifications of the capacity are obligatory. Also the symbol of a crossed waste container must be displayed on batteries.

It is considered that the regulations of the BattG will become effective in stages. The main part of the regulations will become effective on the 1st of December, 2009. At this time the BattVO (Batterienverordnung) will expire.

WDI AG is registered at the GRS foundation (GRS - Stiftung Gemeinsames Rücknahmesystem Batterien) we are aware of the changes of the IATA-DGR (Dangerous Goods Regulation) which are valid from January, 2009. You can be assured that WDI AG will fulfill all legal obligations and we will give our best possible support to our customers.

The Registration Number issued to us by the Federal Environment Agency (Battery Law) is: 21001161

Statement WDI AG (67.3 KiB)

Information about PFOS/DecaBDE

DecaBDE is a banned substance, which is included in the RoHS regulation, i.e. a product, which conforms to RoHS specification does not contain DecaBDE.

PFOS - According to our manufacturers, these substances are not contained in the products we are supplying.

Please note that WDI AG being a distributor without any development and manufacturing responsibility. We totally rely on the publications of the manufacturers. Of course, we will make the manufacturers’ declarations available to our customers as soon they have been published.